FAQ

How long does shipping take?

Orders are processed in 1–3 business days, with delivery typically 7–20 business days depending on your location. See our Shipping Policy for details.

Will I get tracking?

Yes — every order includes a tracking number, sent to your email once it ships.

What is your return policy?

We offer 30-day returns on unused items in their original packaging. See our Refund & Return Policy.

Are the lights rechargeable?

Many of our lamps are USB or USB-C rechargeable or battery-powered. Check each product page for its power option.

Do you ship internationally?

Yes, we ship worldwide. Import duties may apply depending on your country.

How can I contact you?

Email support@chillseat.com and we'll reply within 24 hours on business days.